M4a1 Privacy Policy — We Keep Your Data Safe
This Privacy Policy explains how m4a1 collects, uses, stores, and protects your personal information when you use our platform. The privacy of our Malaysian users is our priority, and we are committed to ensuring your data is handled safely and responsibly.
Last updated: January 2026
Information We Collect From You
When you register and use the m4a1 platform, we collect certain categories of information to ensure our services run smoothly and securely. The types of information collected are as follows:
Account Information
This includes your full name, email address, phone number, date of birth, and identity verification details you provided during registration or the e-KYC verification process. This information is required to verify your identity and confirm that you meet the minimum age requirement.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, screen resolution, and unique device identifiers. This data helps us diagnose technical issues, improve the user experience, and detect suspicious activity that may pose a risk to your account security.
Payment Information
M4a1 processes all transactions in Malaysian Ringgit (RM). We maintain transaction records including the date, amount, payment method used, and transaction status. However, sensitive details such as full card numbers or e-wallet passwords are never stored on our servers — these are handled directly by our security-certified payment providers.
Platform Usage Data
We record in-platform activity such as games accessed, bets placed, session duration, pages visited, and interactions with platform features. This data is used for internal analytics to improve our service quality.
How Is Your Information Used?
Verifying user identity, processing registrations, managing logins, and keeping your account protected from unauthorised access.
Processing RM deposits and withdrawals, verifying payments, and maintaining transaction records for internal reference and audit purposes.
Analysing usage patterns to improve interface design, platform speed, and the overall user experience.
Sending important account notifications, transaction confirmations, policy updates, and other service-related information.
Cookies, Tracking & Your Choices
M4a1 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login, game sessions, and account security. These cookies cannot be disabled without affecting key platform functionality.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
- Preference Cookies: Storing user preferences such as language selection and display settings to ensure a consistent experience every time you log in.
You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. For more information, please contact our customer support.
Data Storage, Security & Sharing
How We Protect Your Data
All data transmitted between your device and m4a1's servers is protected with industry-standard SSL encryption. Data stored on our servers is further secured with an additional layer of encryption for enhanced protection.
We conduct regular security audits, restrict access to personal data to only staff who require it to perform their duties, and maintain access logs for audit purposes.
Active account data is retained for as long as your account remains active. Following account closure, personal data will be deleted or anonymised within a defined period in accordance with Malaysian legal requirements.
Sharing with Third Parties
M4a1 does not sell, rent, or share users' personal information with third parties for marketing purposes. Your information is only shared in the following limited circumstances:
- Payment Providers: Transaction details required to process RM deposits and withdrawals are shared only with verified, security-vetted payment providers.
- Legal Requirements: If directed by a Malaysian court or competent authority, we may be required to disclose certain information.
- Platform Protection: In cases involving fraud investigations or illegal activity, relevant information may be shared with the relevant authorities to protect the safety of the platform and other users.
Your Rights as a User and How to Contact Us
As an m4a1 platform user, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold on your account. Requests can be submitted through customer support and will be processed within a reasonable timeframe.
Right to Correction
If you find that personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Some basic details can be updated directly from your account profile page.
Right to Deletion
You may request deletion of your personal data by closing your account and contacting our support team. Please note that certain data may need to be retained for a specified period to comply with legal obligations or to resolve any outstanding transactions.
Privacy Policy Changes
M4a1 reserves the right to update this Privacy Policy from time to time. Significant changes will be communicated to users via email or in-platform notification at least seven days before taking effect. Continued use of the platform after changes take effect will be considered acceptance of the updated terms.
Contact Us
For any questions, complaints, or requests related to your data privacy, please reach out to the m4a1 support team via in-app live chat or email us at:
Privacy Support Email:
You may also refer to our FAQ page for answers to the most frequently asked privacy questions.
Your Data Is Safe with m4a1
We are committed to protecting your privacy at every step. Register your m4a1 account with confidence and enjoy a safe, responsible digital entertainment experience in Malaysia.